Promethean Smart Board Pen Not Working

Just wanted to clarify about lab.

Promethean smart board pen not working.

Promethean s activpen is battery free designed to write just like a pen and act just like a mouse. It detects the board as an activboard v3 75 build 0 serial number 0b14d05a. Promethean board pens feature a detachable plastic nib. If defective turn it in to your building tech to determine if it is under warranty.

If it is not under warranty your school will need to purchase a replacement. It is used to communicate with the pen. Make sure smart product drivers 11 or later is installed and currently running on the connected computer. The promethean proactiv panel connected to a windows 7 pc has stopped reacting to the pen.

If it still doesn t work try a different known good activpen. Promethean pen troubleshooting guide if your pen is not responding to the activboard. If it works on a colleague s board the pen is not defective. First determine if the pen will work on another board.

Make sure the infrared ir sensor on the interactive projector is not damaged or blocked. A faulty nib can prevent a promethean pen from functioning. If the pen works the problem exists with the previous pen and you may need to replace it. You do need to use the promethean pen to select different tools etc in notebook though.

The pc is connected to the board using a usb to serial adaptor. Put the tip back in the pen and try it on the activboard again. Take the tip out of the activpen and flip it over. Once the computer restarts and you have logged back in and it s ready to use try plugging the usb cables back into your computer.

The ir sensor is a black rectangle near the lens. View our support articles and software downloads for this product. Unplug all usb cables from your computer and restart your computer. If your promethean pen s is still unresponsive contact your building tech coordinator.

If both pens don t work your computer does not recognize that the activboard is connected. If the above troubleshooting doesn t work check the pin nib. The pc is running windows 7 pro 64 bit and has activdriver x64 v5 9 installed.